The moving industry is an essential component of people’s lives. Every year, millions of individuals and families move from one place to another. The industry has come a long way, from the early days of using carts and horse-drawn carriages to today’s modern trucks and conveyance systems.
As we move through 2023, it is evident that technology and innovation will play a huge role in shaping the future of this industry.
In this post, we’ll discuss some of the most promising moving company trends to look forward to in 2023 and beyond.
#1 Advancements in Technology
One of the most significant trends that we can expect to see in the upcoming years is the widespread use of technology. Moving companies will need to adopt new technologies to stay competitive and improve efficiency.
We can anticipate the development of smart robotics and automated systems that will make packing and loading easier and faster than ever before. For example, we may see self-driving trucks, smart packaging systems, and drones used for inspections and moving.
What Are The Benefits Of Smart Robotics In Moving?
Smart robotics can offer many benefits in the moving industry. Here are a few reasons why moving companies could benefit from adopting such technology:
- Increased Efficiency: With smart robotics for packing, loading, and unloading, moving companies can speed up the moving process, making it more efficient and reducing the time it takes to complete a move. This means that companies can handle more moves and increase their revenue.
- Reduced Expenses: By relying on smart robotics, moving companies can reduce labour costs, which is typically one of the most significant expenses in the industry. Smart robots don’t require breaks, and they can work around the clock, so companies can reduce the number of staff members required to move goods.
- Improved Safety: Moving heavy objects can be strenuous and dangerous work. Smart robots can handle bulky furniture, boxes, and equipment, reducing the risk of injury to workers during the moving process.
- Enhanced Accuracy: Smart robotics are precise, meaning that they can easily avoid damage to delicate or fragile items. Automated systems are less likely to cause damages like broken items, scratches or dents during transportation.
- Better Quality of Service: Smart robotics can take on the physical aspects of moving, allowing workers to focus on the customer service portion of a move. The personnel can provide a more-tailored approach, ensuring the customer’s satisfaction, reducing the waiting time, and guarantee timely services.
Smart robotics has been employed in different industries, including mining, manufacturing, and automotive, for various advantages. Its use now in the moving industry is impactful and can change the game within the industry now, and into the future.
How Technology Can Improve The Moving Experience
Technology has vastly changed the way we move and can greatly improve the moving experience, both for moving companies and customers alike.
- Automation of Moving Processes:
Moving companies can implement technology such as tracking software and chatbots to automate various processes during a move. This can involve tasks such as scheduling, inventory tracking, payment processing, document management and more.
Automated processes are faster, more efficient and cost-effective than manual processes.
- Online Reservation System:
Moving companies can use online reservation systems for customers to book their services easily and quickly without having to visit the office or make a phone call.
This system reduces wait times for customers and allows them to plan their move according to their convenience and schedules.
- Virtual Surveys Before Move:
To estimate moving costs accurately, most companies conduct surveys before a move which involve sending an agent or representative to assess the items in person at the customer’s home or office.
However, new advancements in technology have enabled moving companies to offer remote streaming video surveying services or virtual surveys that give them an accurate view of the items being moved without physical presence of agents which saves time, money and effort for both parties involved in the move..
- Mobile Apps & Online Platforms:
Many moving companies have also now developed mobile apps that allow customers to track every detail regarding their moves right from booking services till delivery of goods with just a few clicks on their smartphones.
Additionally, they can provide customers with access to comprehensive online platforms that include resource libraries related to packing, storage tips, help videos etc., making the process smoother for users who prefer digital methods for communication (think the next generation!).
Implemented correctly and efficiently, technology can significantly reduce stress levels associated with moving by providing access to automated booking systems, efficient inventory tracking options along with personalised service plans tailored according to customer needs and preferences thus improving overall customer’s experience.
Tell Me More About Virtual Surveys Before A Move
Virtual surveys are now an essential part of the moving process, as they provide a way to accurately estimate the cost of the move. As mentioned previously, traditional surveys involve a representative from the moving company coming out to assess the items that need to be moved in person.
Technology such as WhatsApp, smartphones and even video conferencing platforms like Zoom have allowed for remote streaming video surveying services that can provide an accurate view of what needs to be moved without having to send out a physical representative.
This can save time, money and effort for both parties involved in the move. Additionally, some companies also offer online forms that customers can fill out with details about their items prior to the actual survey taking place.
This helps ensure accuracy when estimating costs and reduces time spent on-site by representatives conducting surveys.
How Do Virtual Surveys Work
Virtual surveys work by allowing the customer to provide a detailed list of items involved in the move, along with images and/or videos associated with each item.
This information is then collected by the moving company and used to create an estimate for the cost of the move. Depending on the type of survey, additional information such as measurements or dimensions may be required in order to generate a more accurate estimate.
Once all of this information has been gathered, it can be used to create an exact detailed map of exactly what needs to be moved and how much it will cost.
This allows for greater accuracy when estimating costs and helps to keep customers informed throughout the entire process.
It is also a great insight into the layout of the building or house and identify potential issues such as access, furniture sizes and what specialised equipment may be needed.
Benefits Of Using Virtual Surveys For Moving Companies
Virtual surveys provide numerous advantages over traditional methods.
- They can save time as they allow representatives to assess the items in a much more efficient manner compared to manual surveys.
- Virtual surveys are more accurate as they provide detailed visual information of the items being moved via video streaming. This means there is less room for error when estimating costs.
- Virtual surveys can be conducted more frequently which allows moving companies to better manage their inventories and resources.
How Do Virtual Surveys Help Manage Inventories And Resources?
Virtual surveys help manage inventories and resources by giving moving companies detailed information about the items involved in the move. For example, a virtual survey can provide information such as the size and weight of items which can help determine how many resources are needed for the move.
The survey also provides data about what type of materials will be necessary to protect the items during transit.
This helps moving companies better allocate their resources and plan ahead for any potential risks or issues that may arise.
Additionally, it allows for frequent surveys which gives companies a more accurate insight into the changing nature of their inventory or resources over time.
This can lead to improved accuracy when estimating costs, improving customer service and allowing companies to make better decisions regarding their inventory levels.
How Virtual Surveys Improve Customer Service
Virtual surveys help to improve customer service by providing accurate and detailed visual information of the items being moved, which eliminates any potential for errors or discrepancies when estimating costs.
This can save customers a great deal of time and money, as they don’t have to wait around for physical surveys to be conducted or worry about any additional charges that may arise from inaccurate estimates.
Additionally, virtual surveys can be conducted remotely in most cases, allowing customers greater flexibility and convenience when it comes to scheduling survey appointments with moving companies.
A virtual survey can be conducted at any time, so a recent trend emerging is companies providing surveys to customers in the evening after work. This eliminates having to take time off work and costs associated, thus, providing a positive customer experience.
How Virtual Surveys Can Benefit Customers
- Virtual surveys allow customers to provide a detailed list of items involved in the move, along with associated images and/or videos.
- Information collected through virtual surveys is used to create an accurate estimate for the cost of the move.
- Measurements and dimensions can be gathered quickly and accurately, enabling a more precise estimate.
- Virtual surveys provide customers with greater control over scheduling appointments with the movers without having to wait for someone to come out and perform a physical survey.
- The process is completed remotely, eliminating any need for physical visits from moving companies or other service providers.
- With virtual surveys, all information necessary for estimating costs is gathered quickly, making the transition smoother and more efficient for customers.
- Having an exact map of what needs to be moved helps make sure nothing gets left behind or missed by the moving company during the process of relocating customers’ belongings.
#2 Changes in Consumer Demands
Another trend that we’re likely to see is a shift in consumer demands. The new generation of consumers have different expectations when it comes to the services they use, and they’re more likely to seek companies that prioritise sustainability and eco-friendliness.
This will force moving companies to switch to electric or hybrid trucks, use biodegradable packaging materials, and adopt other sustainable practices.
More and more individuals and families will seek customisable, smart services that cater to their specific needs, such as an app that enables them to track their shipment in real-time.
One of the most significant changes in consumer demands that moving companies will face going forward is the need to accommodate hybrid working environments.
A hybrid work environment involves balancing remote and in-office work arrangements.
With the rise of remote work, partly due to Covid but now more significantly the use of technology, it’s becoming increasingly common for individuals and families to move across cities, states, or even countries, while still maintaining employment with their current company.
This means that consumers will require more flexible moving services with tailor-made solutions that cater to their schedule demands.
Eco-friendly Moving Solutions
Another consumer demand on the increase is for more customised and eco-friendly moving solutions.
Consumers are becoming more environmentally conscious and expecting moving companies to offer eco-friendly options such as using biodegradable packaging materials, green packing solutions, and energy-efficient vehicles.
Fewer plastic packing materials are some of the solutions that moving companies will need to adopt to keep up with the evolving customers’ preferences.
Moving companies can address consumer demands by being able to provide specialties such as flexible schedules to stand out from the competition.
How Moving Companies Can Provide Flexible Schedules
Providing flexible schedules is essential in accommodating consumer demands in today’s busy society. Moving companies can provide a more flexible schedule by adopting a technology strategy that allows consumers to book pick-up and delivery times that suit their schedule.
Here are a few ways moving companies can provide flexible schedules:
- Online booking and tracking system:
The introduction of an online booking and tracking system allows consumers to select a pickup and delivery time that suits their schedule best. The tracking system also provides customers with real-time tracking and updates on the move’s status, creating transparency between the company and its customers.
- After-hour services:
Moving companies can also offer after-hours services, which include early morning pickups, late-night deliveries, weekend, and holiday moving schedules. This provides customers with the flexibility to schedule their move during a convenient time that does not interfere with their daily routines.
- Expedited services:
Some individuals or businesses live on a busy schedule and may want to move quickly. A moving company can provide an expedited service that prioritises their move and completes it promptly. In most cases, expedited services are available any day of the week on request. While this can be difficult to plan and resource as a moving company, it is something that consumers are demanding more of.
#3 Customised Moving Services
Customised services are tailored to meet specific requirements of a customer. Moving companies can provide custom services to their customers based on their requests and preferences. These customised services could include:
- Unique transportation options:
Depending on the customer’s preference, moving companies could provide a range of transportation options, including moving trucks, cargo vans, or even a shipping container.
If the customer resides in a busy city, the moving company could provide smaller vehicles that can move around the city comfortably. Similarly, if there are access or parking issues, use appropriate vehicles to make the move easier and more efficient.
- Special packaging and loading methods:
Customers may have unique or fragile items that require specific packing and loading techniques to ensure their safety during transportation.
Moving companies could provide bespoke packaging methods to ensure the safe delivery of these unique items. This could also include secure/niche packaging solutions for jewellery, fine art, or musical instruments.
The use of proper export packing material such as Ferni may be a more professional option than bubble wrap for more fragile items such as pictures, TV’s, mirrors etc.
- Concierge services:
Some individuals can require more personal assistance with their move. Moving companies can provide a concierge service that offers a dedicated assistant that will take care of the whole moving process. This assistant helps to handle all requests, queries, and tasks related to the move, making the process stress free to clients. This is a level of service where demand is increasing in some sectors such as commercial relocations and VIP clients.
- Storage options:
Sometimes customers may require a storage solution before, during, or after a move. A moving company may offer individualised storage options to make the process more convenient, e.g. climate-controlled storage.
With climate change, extreme weather and high humidity levels can damage customers’ belongings during transport or storage.
Moving companies can provide climate-controlled storage solutions to protect customers’ belongings from the elements and preserve their condition during long-term storage or transportation.
Customers may also require temperature and humidity monitoring while in storage.
- Unique arrangements:
Moving companies can provide special customised arrangements to cater to different needs. For instance, the company could provide a minimalistic moving arrangement for a minimalist family, a bohemian arrangement for the hippie families or even decor-based arrangements catered to the specific taste of the client.
Customised services have become an essential aspect of the moving industry as consumers look for differentiated experiences from the average move.
Incorporating these personalised requests into your moving company strategy can set your business apart and help to forge stronger relationships with customers.
Advantages Of Offering Customised Services
Offering customised services can have several advantages for moving companies, including:
- Higher customer satisfaction:
By offering customised services, moving companies can cater to the unique needs and preferences of their customers. This can create a more personalised and tailored moving experience, leading to higher customer satisfaction.
- Increased loyalty:
Providing customised services can help to create a deeper connection with customers, increasing their loyalty to the company. Loyal customers are more likely to continue using the services of a moving company and recommend the company to friends and family.
- Competitive advantage:
Differentiating from other moving companies is essential in today’s competitive market. Offering customised services can provide a competitive advantage and help a company stand out and attract more customers.
- Increased revenue:
Offering customised services can attract customers willing to pay more for specialised services, increasing revenue streams.
- Brand recognition:
Providing different services helps to build a reputation in a particular niche or for providing bespoke services. Over time customers can identify the brand with their specific moving needs, promoting brand recognition and possible referral of other customers to the company.
- Improved operational efficiency:
Providing customised services can also improve operational efficiency. Offering bespoke services can help the company plan better, allocate resources well and reduce unnecessary cost spent on unnecessary resources.
#4 Improvements in Logistics
Logistics have seen great improvements in the past few decades due to advances in technology and data science. For example, new transportation methods can help to streamline the moving process, allowing for quicker and more efficient movement of goods from one location to another.
Additionally, machine learning algorithms have been developed to automate the scheduling of shipments with greater accuracy than before.
These advances allow for faster deliveries, lower costs, and more efficient tracking of packages.
Predictive analytics can be used to forecast demand and optimise inventory levels. Automated processes such as route optimization help reduce fuel consumption and cut down on travel time.
Predictive analytics can be used to identify inefficiencies in the network or find opportunities for cost savings by looking at past trends and patterns. This can help give better estimates to customers, thus, a better value moving experience.
Similarly, cloud-based logistics platforms are enabling better collaboration between shippers, carriers, warehouses, and customers—allowing for more seamless coordination of activities across the supply chain.
These platforms typically offer features such as: tracking and visibility tools (e.g., GPS tracking of shipments), analytics (e.g. predictive analytics to forecast demand), order management systems, automated document processing (e.g., invoices, bills of lading), access control (for different users with different privileges), and mobile apps for easy access on the go.
Additionally, they often integrate with other third-party services such as payment systems or customer relationship management tools.
#5 Innovative Approaches
The new shifting dynamics of the industry are calling for innovative solutions that cater to a diverse demographic.
Innovative approaches in the moving industry should focus on leveraging technology and analytics to improve operational efficiency. For example, predictive analytics can be used to anticipate customer demand and optimise inventory levels. This helps movers proactively manage their storage and transportation needs.
The Internet of Things (IoT) can also be leveraged to track shipments in real-time which enables moving companies to make informed decisions quickly and accurately.
Additionally, AI can be used to analyse large datasets and detect patterns in customer data to improve accuracy when predicting customer preferences.
Similarly, machine learning can be used for automated decision-making, reducing the need for human intervention.
#6 Cultural Shifts in the Moving Industry
The moving industry is undergoing a cultural shift as it begins to embrace technology and its potential. As the customer demand for convenience increases, traditional models are being replaced by customer-centric technologies such as AI, predictive analytics, and IoT.
Companies are leveraging these tools to provide better customer service and create an efficient transportation system that meets customers’ needs.
The rise of on-demand services has allowed for more flexible scheduling options for customers, making it easier than ever before to find the right solution for their unique needs.
Benefits Of On-demand Services In The Moving Industry
On-demand services in the moving industry offer a number of key benefits, the foremost of which is flexibility.
Customers are now able to request transportation and storage services on their own schedule and budget, making it easy for them to find the perfect service that fits their needs.
Additionally, on-demand services provide an opportunity for companies in the moving industry to build long term relationships with customers as they strive to meet their unique needs. This also helps to create customer loyalty, as customers appreciate the convenience and reliability of on-demand services.
Moreover, on-demand moving services can help companies in the moving industry save money and resources by streamlining operations.
By leveraging technology such as web-based booking systems, companies can reduce overhead costs associated with managing a fleet of vehicles and personnel.
Furthermore, on-demand services allow companies to monitor customer feedback in order to refine and improve their offering accordingly.
These services enable companies to respond quickly to customer inquiries or requests, ensuring a positive customer experience.
#7 Expansion Into New Locations
In 2023 and beyond, this growth is expected to continue as both residential and commercial clients seek assistance from professional movers in various regions.
With an increasing number of people relocating for employment opportunities or lifestyle changes, along with businesses expanding their operations across the world, it becomes apparent that moving companies must adapt to this demand by establishing a presence in diverse geographical areas.
Expanding into new locations not only enables moving companies to tap into previously untapped markets but also provides them with the opportunity to diversify their service offerings based on regional needs.
For instance, a moving company operating in coastal regions might consider offering specialised services such as boat transportation or storage solutions tailored to the needs of coastal property owners.
Additionally, entering new markets allows these businesses to forge strategic partnerships with local real estate agents and property management companies who can refer potential clients – further solidifying their foothold within the community.
As urbanisation continues to drive population growth in cities around Ireland, and indeed the world, it becomes increasingly important for moving companies to position themselves strategically within these expanding urban centres in order to capitalise on emerging opportunities and remain competitive in an ever-evolving industry landscape.
#8 Changes In Pricing Structures
As the industry continues to evolve, consumer demands and expectations shift, forcing moving companies to reassess their pricing strategies.
In response to various factors such as technological advancements, increased competition, and changing customer preferences, innovative pricing models are emerging that aim to provide more value for customers while maintaining profitability for businesses.
One notable trend in this regard is the growing adoption of dynamic pricing strategies by moving companies. Dynamic pricing allows businesses to adjust their rates based on factors such as demand, time of day or week, and seasonality.
This approach enables companies to offer competitive prices during slow periods while capitalising on higher demand during peak times.
Another development gaining traction is the implementation of tiered pricing structures that cater to different customer segments with varying service needs and budgets.
This model provides customers with more options by offering a range of service packages at different price points – from basic moving assistance to comprehensive full-service solutions.
As with other industries and sectors, particularly e-commerce, a recent trend emerging is the ‘Buy Now, Pay Later’ model (BNPL). With popular payment platforms such as Stripe and Revolut now offering this, customers are now able to spread their payments for a service over multiple months reducing the upfront cost of services such as moving house.
Moving companies could look to incorporate the ‘BNPL’ model into their services in order to reduce the upfront cost for customers.
Implementing this payment model will help companies establish long-term relationships with customers, as well as allowing them to access a larger user base who may have previously been unable to afford such services.
Additionally, this payment plan can be tailored according to customer needs providing greater convenience and flexibility in how they pay for the service.
Although the benefits of this model are obvious, it is not without its drawbacks.
Companies must ensure they are able to secure payment from customers, as well as being aware of any legal and regulatory implications that may arise when offering this type of service.
In order to avoid these issues, companies should consider partnering with an established third party payment provider who can handle the complex financial logistics associated with such a model.
The continued evolution of pricing structures in the digital age has enabled companies to better serve the needs of their customers, while also providing them with greater control over spending.
With cultural shifts in market dynamics, it is important that companies keep track of customer feedback and adapt their offerings accordingly in order to remain competitive and ensure customer satisfaction.
Ultimately, by offering payment plans tailored to individual users’ needs, businesses can potentially increase their customer base and improve the overall customer experience.
Tips for Moving Companies How to Adapt to Evolving Demands
Moving companies need to keep up with evolving demands in order to stay competitive in the market. Here are a few tips they can follow:
- Offer virtual surveys and utilise technology such as mobile apps to provide an efficient experience for customers.
- Invest in online marketing efforts to reach new customers and make sure existing customers know about the services you offer.
- Develop flexible pricing options to meet the changing needs of different types of customers.
- Focus on customer satisfaction by providing personalised customer service, keeping communication lines open, and ensuring timely deliveries.
- Train employees on how to handle different types of moves and provide necessary safety protocols for everyone’s protection during moving processes.
- Streamline business operations by leveraging modern tools that can help save time, reduce paperwork, and manage resources more efficiently.
- Create strategic partnerships with other businesses related to the moving industry so that you can better serve your customers when needed (i.e., storage facilities, mortgage providers).
The future of the moving industry is worth following as we go through 2023. We can expect to see developing technology, changes in consumer demands, improvements in logistics, and unique, innovative approaches.
These trends will help improve the customer experience and make the sector more efficient while promoting sustainability and eco-friendliness.
It’s clear that moving companies that keep up with the latest trends will be the ones at the forefront of the sector. Overall, we’re excited to see where the industry goes in the upcoming years.